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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 315 Topics
  • 1,435 Replies
316 Topics
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Runaway Baby
Evil RaccoonRunaway Baby
posted in iOS
Random volume increase to maximum

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack.  😭 

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Tiny Dancer
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Runaway Baby
DadoooorRunaway Baby
posted in iOS
Deezer volume goes to 50% when connected to car bluetooth

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying  Is this a bug or something to disable in the settings? Thanks. 

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Tiny Dancer
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Deano12345Rising Star
posted in iOS
No Longer Able To Browse Playlists When in CarPlay

Anyone else have or had this problem? Since the last app update, i have noticed that i can no longer browse a playlist or download folder when in carplay mode.When i select a playlist or downloads from the favourites, it just plays the first track in the list. I cant view the playlist and select a track. I now have to hit the next button to move tracks and that only works sequentially.I have deleted and reinstalled Deezer and also reset CarPlay and still got the same issue. 

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DenysUA
Runaway Baby
DenysUARunaway Baby
posted in iOS
Album details missing on iPad

 Hi. As you can see, album pages on iPad are lacking artist and album titles, album details are empty too. All is good on web and iPhone. I’ve witnessed this on iPad 11 and iPad mini 6.

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Jaime.Deezer
Community Manager
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Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.  

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Runaway Baby
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Tiny Dancer
KakowakTiny Dancer
asked in iOS
Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

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Tiny Dancer
Taticmbrasil
Runaway Baby
TaticmbrasilRunaway Baby
asked in iOS
siri cannot open Deezer

Hello there I use to ask Siri to play “flow on Deezer” but recently there’s an error. She says “I need to stay in Deezer” why?? I cannot command it? Did something change on Deezer? all the settings are the same on Siri or my iPhone.  thanks in advance 

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Tiny Dancer
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Runaway Baby
woustoRunaway Baby
asked in iOS
Search bar broken?

For some time now the search bar only works one time. When used, the search bar gets stuck at the top of the screen and can’t be used anymore. To use it again Deezer has to be shut down and restarted. When will this be fixed? We update Deezer as often as possible but without results.Right now I am concidering to leave Deezer and switch to Spotify due to this anoying error.

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Jaime.Deezer
Community Manager
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Runaway Baby
SeveratorRunaway Baby
posted in iOS
error MS1002

Can’t play tracks. No matter what device. What’s causing this?  Already tried updating changing passwords etc. 

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GropplerZorn
Deezer Legend
T
Runaway Baby
tom.duffy.52Runaway Baby
asked in iOS
Queue wont work

when i add a song to queue, after my current song comes on my song in queue does not come on instead my playlist just carries on playing?

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GropplerZorn
Deezer Legend
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Runaway Baby
Guillaume GalyRunaway Baby
asked in iOS
can’t create a playlist / 3 dots button missing

Hello i have two issues : the first one is that the « create » button to create a playlist is missing. Preventing me from creating new playliststhe second issue is that the button with 3 dots is missing from the track interface. Which prevents me from adding a new music to my playlist.How can it be fixed ? 

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Runaway Baby
I
Runaway Baby
Impeccable263Runaway Baby
asked in iOS
I can’t create a new playlist

When I type playlist name there is no option to save it. Why is this?

371
awesomemac
Deezer Legend
D
Runaway Baby
DavelienRunaway Baby
asked in iOS
Error - the page didn’t load

Hello,i can’t search for any song, album or author with Deezer due to an error : The page did not load, this content is currently unavailable due to a technical error or poor internet connection. It’s been over a week I have this issueI can however listen to my playlist even though not downloaded or access other contents such as explore for instance.i have tried with several WiFi or 5g connections, with any result Do you have any idea How to fix it?thxD.

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Alfredo.Deezer
Community Manager
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Tiny Dancer
Nazarii StrukTiny Dancer
asked in iOS
HiFi / FLAC

Hello! I’m using Deezer Premium in Ukraine (iPhone 14 Plus), but I don’t see the HiFi/FLAC audio quality option in settings, even when connected via Wi-Fi. Could you please help me enable it?

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awesomemac
Deezer Legend
J
Runaway Baby
jukebox68Runaway Baby
asked in iOS
Deezer error: 2888299242

Hello,when playing a song from all my albums I get an unknown error after 2 or 3 titles:⬇️"Player notificationunknown errorDeezer: 2888299242"  

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Jaime.Deezer
Community Manager
J
Runaway Baby
jeremy.davies.180Runaway Baby
posted in iOS
Shuffle all favourites not working AGAIN on iOS and not on the PC app either!

Shuffle all favourites not working AGAIN on iOS and not on the PC app either! Anybody got any ideas?

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Jaime.Deezer
Community Manager
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Runaway Baby
hammersteve8Runaway Baby
asked in iOS
Connection to Sonos

My search function Deezer > Sonos stopped working. Deezer fails to connect to Sonos via the Sonos 'Add a service ' I've deleted Deezer and reinstalled to no avail. Just says Error connecting to app. Deezer works on my phone, Sonos works for radio etc. is it just me? Any others and advice, please . 

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Runaway Baby
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Deano12345Rising Star
asked in iOS
Siri and Car Play Issues

I have been using Deezer with Car Play for a few years with zero issues until Monday. It seems after the latest Deezer App update, the issue now occurs.Whenever I interact with Siri, usually via her reading messages, the music playing in Deezer pauses but doesn’t restart automatically as it used to.Nothing else has changed in the iPhone set up or in the car.Waze and Google Maps still work fine and just lower the volume when announcing navigation messages and then raises it again when finished.Any ideas as to what’s happened and how to fix?Thanks

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Runaway Baby
Hans.LesterhuisRunaway Baby
posted in iOS
Error: quota exceeded.

Can you explain way a “player notification” is shown with an error: quota exedeed! Deezer 6927602.I cannot use Deezer anymore and I have a premium account. Thanks for answering. JKL

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Alfredo.Deezer
Community Manager
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Runaway Baby
Rach32MMRunaway Baby
asked in iOS
can you make downloaded songs into ringtones on iOS

Can a downloaded song or songs be made into ringtones for iOS?

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Nina Nebo
Deezer Legend
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Runaway Baby
lclymanRunaway Baby
asked in iOS
Desktop download links don't work

None of the desktop download links are working. The AI support response keeps sending me to the same download link that does not work...I just get page not found 404 errors...over and over again..

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Tiny Dancer
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS
No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

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Runaway Baby
S
Runaway Baby
starrynighteRunaway Baby
asked in iOS
issue with adding favorites to a playlist

why can’t I add the songs tagged as favorite to a new playlist? It keeps displaying an error that the songs have already been added. I used to be able to do this before. There are only 473 songs in my favorites list 

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Runaway Baby
H
Runaway Baby
Hans.van.MaurikRunaway Baby
asked in iOS
In Offline Mode on Apple Watch only one song will be played instead of whole playlist

For a couple of days I have a problem with Deezer on my Apple Watch serie 7.In Offline mode when I choose a downloaded playlist only one song will be played instead of the whole playlist. Also on the icon for Pause/Play (the circle) you can’t see the time is left and that the song is playing.Manually you can go to the next song but this is not the intention when you have a workout.I uninstall / install the app on my watch but that doesn’t help.Has anyone an idea?

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H
Runaway Baby
S
Runaway Baby
strahinjasRunaway Baby
asked in iOS
ios app not saving sound quality

I’m on ios 18.2.1 with Deezer premium and the app keeps reverting the audio quality to the preselected values when restarted. I tried reinstalling it but it didn’t help. No matter how many times I change the audio quality settings, if the app is closed, it goes back to standard quality for mobile data, high quality for wifi, and hifi for Google Cast. I’d like to add that I use Deezer on ipad os and over there the sound quality settings are working with no issues.The app version I’m on is 10.29.1 (10.29.1.1) and I haven’t exceeded the maximum number of devices. 

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Product Team
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